As a consultant I have advised Comcast, Ancestry.com, the Canadian Patient Safety Institute, the Alberta Government and other clients on interface design, information architecture, website planning and management, and interactive strategy.
I'm the author of Tagging: People-Powered Metadata for the Social Web (2008, New Riders), which covers the structure, design and management of tagging systems (and delves into other social software topics as well). You'll find some of my ideas on tagging and pageless interactions in books like Information Architecture for the World Wide Web, 3rd Edition and Ambient Findability.
I've worked on the web since the mid-90s, and I've spent most of that time planning, developing and managing large-scale websites.
Email: gene.smith at nform dot ca