Gene Smith

Gene Smith


As a consultant I have advised Comcast,, the Canadian Patient Safety Institute, the Alberta Government and other clients on interface design, information architecture, website planning and management, and interactive strategy.

I’m the author of Tagging: People-Powered Metadata for the Social Web (2008, New Riders), which covers the structure, design and management of tagging systems (and delves into other social software topics as well). You’ll find some of my ideas on tagging and pageless interactions in books like Information Architecture for the World Wide Web, 3rd Edition and Ambient Findability.

I’ve worked on the web since the mid-90s, and I’ve spent most of that time planning, developing and managing large-scale websites.

Canadian Intranet Practices Survey

Today we're launching our first-ever original research project: a survey of Canadian Intranet Practices. This survey is intended for Intranet managers, internal communicators, I.T. managers responsible for collaboration and content management, and Intranet content owners. The survey will be open from April 15 until May 27.

My IA Summit 2014 Talk on Stakeholder Mapping

For the past couple of years I've been thinking about ways to better understand stakeholders for complex design projects so we can engage them more effectively. At the 2014 IA Summit I presented the ideas we've been working through at nForm.

We’re Hiring a Project Manager

We are a busy design/consulting firm with clients in Alberta, B.C. and Ontario. We're looking for a project manager to help keep our projects on track, our budgets under control, and our clients happy.

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