16 Apr 2008 by Gene Smith
Swimlanes for the Win!

Jess, Yvonne, Dennis and I just wrapped our annual trek to the Information Architecture Summit. It was, as always, a fun and stimulating event that gives us a chance to re-connect with old friends and make some new ones.

This year our pals at EightShapes sponsored a Wall of Deliverables, a chance for people to share the artifacts they create to communicate with their clients. Over the three days of the event, attendees looked over the full wall and then voted on the “best in show.”

We’re excited to report that Yvonne’s submission, the Swimlane Diagram, won the popular vote. Here’s an example of a Swimlane Diagram (here’s a picture of one from Flickr):


Swimlanes are a great tool for helping clients understand users, business needs and technology all at once. They help bridge the differences between multiple stakeholders by showing all the “moving parts” of an experience in one document. The diagrams Yvonne shared included:

  • a high-level user story (usually as a comic or photo storyboard)
  • a user-experience process flow
  • the relevant business processes
  • the tools and systems involved in solving the user’s needs
  • feature and use cases references that tie back to technical documentation

The Wall of Deliverable competition was stiff, so we’re pleased as punch that she won. Way to go, Yvonne!

14 Apr 2008 by Jess McMullin

Survey: Should we sell our UX Trading Cards?

The number one question I’ve been asked about our UX Trading Cards is where people can get more sets or last year’s set. If you’d like to have us reprint and sell the cards, please let us know by … Read More

21 Apr 2008 by Yvonne Shek

Swimlanes: More Information and Templates

Thanks for the post about the swimlanes document, Gene. It has actually been a long process that resulted in a set of well-targeted wireframes (done by Dennis Breen). I think that the strength of this deliverable isn’t so … Read More