04 Dec 2012 by Ben Franck
Alberta Ministry of Human Services





Problem

In 2012 the Alberta Government created a new “super ministry” called Alberta Human Services from ,five old ministries. Alberta Human Services was the largest ministry, and it provided services to just about every Albertan. When it came to creating a website for the new ministry, the challenge was a to create a single unified web presence for an organization with such diverse audiences and lines of business.

Solution

nForm reviewed site analytics and conducted a series of consultations with a variety of stakeholders to identify content priorities and prioritize tasks of varying external user groups. nForm used a content-first approach to developing an information architecture that was topic-based and reflected user needs as opposed to departmental structure(s). We worked closely with ministry staff to develop a taxonomy that reflected the breadth of ministry service, and developed a detailed content strategy. Additionally, nForm consulted on web governance, with special attention to content governance for site authors and approvers. Finally, the nForm team developed and tested wireframes that formed the foundation of the new website structure and layout.


14 Nov 2012 by Gene Smith

Event: Making Sense of Web Analytics (Edmonton, Nov 27)

We’re running a short-but-informative workshop in Edmonton on November 27. This one is on web analytics, and we’ll have two speakers sharing their insights on using analytics to make better design and business decisions. Details and a registration form are … Read More

07 Jan 2013 by Dennis Breen

Visual Business Analysis

In recent years we’ve worked on a number of projects in which one of our designers has partnered with a client’s business analyst. Going into these projects, our rough approach has been for the BA to document requirements while we … Read More