In 2012 the Alberta Government created a new “super ministry” called Alberta Human Services from ,five old ministries. Alberta Human Services was the largest ministry, and it provided services to just about every Albertan. When it came to creating a website for the new ministry, the challenge was a to create a single unified web presence for an organization with such diverse audiences and lines of business.
nForm reviewed site analytics and conducted a series of consultations with a variety of stakeholders to identify content priorities and prioritize tasks of varying external user groups. nForm used a content-first approach to developing an information architecture that was topic-based and reflected user needs as opposed to departmental structure(s). We worked closely with ministry staff to develop a taxonomy that reflected the breadth of ministry service, and developed a detailed content strategy. Additionally, nForm consulted on web governance, with special attention to content governance for site authors and approvers. Finally, the nForm team developed and tested wireframes that formed the foundation of the new website structure and layout.