04 Sep 2014 by Dennis Breen
B.C. Ministry of Justice – Consolidating Content; Focussing on Citizens





In late 2013 the B.C. government’s central communications office issued a mandate to stop new web development and consolidate all public web content on the main government website. To comply with this mandate, the Ministry of Justice had to organize thousands of pages and documents spread across several domains into a new citizen-friendly taxonomy. It also had to ensure its online services and forms–accessed by thousands of people daily and essential to the operation of the justice system–could be easily found and used.

We started this project by conducting some baseline research. The nForm team reviewed the domains used by the ministry, worked with ministry staff to inventory all of its web content, and examined the analytics data available through WebTrends. We designed and conducted a survey of website users to better understand who was visiting the site and the tasks they were trying to complete. And we held a workshop to dive into the complex stakeholder landscape in the Justice sector. Over 180 unique stakeholders were identified in the workshop; participants grouped them into five key stakeholder groups we needed to serve. Based on this research we were able to create a new information architecture that focused on the needs of two key stakeholders: the public and legal insiders. Tree testing helped us validate the structure and labelling

in our site map. We also created content models and wireframes to show how the ministry’s content would fit with the existing government website (and how they would look on mobile devices).


28 Aug 2014 by Sarah Vilay

Canadian Intranet Practices Research: Tidbit #2

We often work with communications teams driving the entire Intranet development process. We are told time and time again that Information about Corporate Events is very important and often are told that it is the most important piece of information … Read More

12 Nov 2014 by Kerryn North

Staff Retreat

Last week the nForm team spent a couple days in Banff for our semi-annual staff retreat. This was our first time taking the retreat out of town. Being away from the office gave us the chance to focus on our time together with no outside … Read More