01 Jan 2014 by Dennis Breen
Edmonton Public Schools – Taming Complexity





Edmonton Public Schools’ (EPS) public- and staff-facing web properties evolved over many years and represented a wide variety of purposes, audiences and designs.

In 2012 EPS redesigned the district’s website and implemented a new content management system within an environment that included more than 200 web properties, such as program websites, individual school websites and SchoolZone (a secure online portal in which teachers share information and grades with parents and students). Clarifying and understanding relationships among these properties and their audiences was critical to ensuring a successful redevelopment of EPSB.ca, and impacted the proposed structure of the revised EPSB.ca.

nForm worked with Edmonton Public Schools (EPS) to research, plan, design and develop a new amalgamated website. More than 20 disparate program websites were reviewed and considered as part of the year-long project that formed the foundation for one cohesive website (epsb.ca) aimed at meeting the needs of public users, specifically parents and stakeholders, and providing a single point of access to district information.

nForm consultants conducted dozens of interviews with key audiences, facilitated workshops, completed content inventories, and reviewed website usage statistics before developing an information architecture and content model that was validated using online surveys (card sorting, tree testing and impression tests). The research was also used to develop KPIs. Several KPIs were defined to help EPS measure progress towards overall organizational and website goals; additional indicators were developed for specific audiences with unique needs.

In addition to developing the wireframes, graphic design, and HTML/CSS templates for the site, nForm worked closely with EPS staff to develop processes and governance models to support efficient and effective operation of the responsive site. nForm also developed a parent-focused ‘Find a School’ interactive mapping application. This project was launched in December 2013.


04 Sep 2013 by Dylan Rogowsky

A More Natural Approach to Usability Testing

Often in usability tests, we ask participants to go to the homepage of the website under evaluation and navigate around. The problem is that people do not use the web like this... at least not anymore. Read More

03 Feb 2014 by Kerryn North

We’re at the IA Summit This Year

In just a couple of months, two of our own will be speaking at the IA Summit 2014 in San Diego. The opportunity to present at The Summit is a big honour; it’s the premier gathering place for people and … Read More