What:
A study of the actions and cognitive processes required in order for a person to complete a given task. Task Analysis is helpful when trying to understand a system and its information flows.
Why:
Provides deep insight into the steps needed to complete a task. Task Analysis also helps in understanding the mental model formed by people performing the task.
Resources:
Task analysis is a large component of creating Indi Young style Mental Models
Todd Warfel of Messagefirst also has an interesting Task Analysis Grid. That's his image that we've used on the card here. Thanks Todd!
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Posted in on March 18, 2009
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